What we do for you

This is what 200,000 gallons of water from a residential pipe break can look like in cold weather.

Water damage to your home requires prompt action. By contacting skilled professionals, a fast response time can drastically reduce the damage on your property and the cost of restoration. At Phoenix Renovation & Restoration, we understand that someone needs to be there right away to assess and explain the situation and we offer 24/7 emergency services, so we can be there when you need us most.

When you call Phoenix, our professional water and flood damage restoration team is certified through the IICRC. With our infrared camera / thermal Imagining we can scan walls, floors, and duct work on the interior, and then the roof and siding on the exterior. This process narrows down the locations where moisture is present and to develop a strategic plan for affected areas before any more devastation can occur. No matter the size, source, or scope of the water situation, our team is here to help.

Categories of Water Damage and Health Risks

Our water restoration team is trained in the latest remediation techniques and will determine the best plan for your property. There are three categories of water based on the level of contamination that may be present:

Category 1, is water that escapes from a clean and sanitary source such as faucets, toilet tanks, drinking fountains, etc. Carpeting, personal belongings, and other soft goods can usually be professionally dried and restored, however, category one can quickly degrade into category two if not dealt with right away.

Category 2, or grey water, water is contaminated with chemical, physical, or biological elements or water that travels through another material such as insulation, drywall, etc. that may cause illness. Sources include dishwasher or washing machine overflows. This type of water damage requires additional cleaning and decontamination steps be taken to prevent illness.

Category 3, water contains significant pathogens and is grossly unsanitary. It could cause severe illness or death if ingested. Also called “black water,” Category 3 water includes sewer backups, flooding from rivers or streams, toilet overflows, or stagnant liquid that has begun to support bacterial growth.

Our Mitigation Services Include, but not limited to:

  • Ground water Flood

  • Appliance Line Failures

  • Bursting/Leaking pipes

  • Build up in areas prone to collecting water i.e.) crawl space, attic, and basement.

  • HVAC Units

  • Drain and Sewage backup

  • Sump Pump Failure

  • Roof and Ice Dams

  • Issues with the plumbing system.

  • Faulty or malfunctioning household appliances

  • Natural disasters and other weather-related water problems.


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