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MIT OPS MANAGER
Renovating Property . Restoring Life .
Rising Above Expectations
MIT OPS MANAGER
Phoenix is an equal opportunity employer. We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, sexual orientation/affectional preference, national origin, citizenship, ancestry, physical or mental disability, genetics, veteran service or status or any other basis recognized by federal, state or local law.
This application shall be considered active for a period not to exceed 45 days. Any applicant wishing to be considered for employment beyond this time period should complete another application at the end of that period.
Company Profile
Phoenix Renovation and Restoration is an emergency services contractor providing 24/7 repairs due to fire, water, mold, or unplanned disaster to both residential and commercial clients. Celebrating over 20 years of proven success, the Phoenix team is dedicated to serving with purpose while exemplifying the values of teamwork, respect, ownership, compassion, positive attitude, loyalty, accountability, and integrity.
Position Summary
Our purpose is to restore hope to the individuals we serve on their worst day. To fit our culture, you must be self-driven, experienced and have an A-player mentality. Follow-through and precision are key with the volume of work we handle. You must also be able to thrive in a fast-paced environment while managing a high volume of details. Sound like you? Our future growth depends upon adding talented individuals who can lift our culture to the next level.
The successful candidate for our Mitigation Operations Manager position will report directly to a Mitigation Division Manager. Primary responsibilities include, but are not limited to, the overall supervision and direction of the Mitigation Team. This position is highly involved in the day-to-day project work as well as management oversight and general responsibilities.
Key Responsibilities
- Perform and direct damage assessments, communicating details such as drawings, moisture, temperature, and dehumidifier readings.
- Contact client, document and prepare scope and upload estimate within established timeframes.
- Respond to inquiries, concerns, and complaints in a professional and timely manner.
- Assign/ schedule claims and other tasks to technicians for efficient and effective claim management.
- Oversee all jobs in progress while monitoring achievement of 3rd Party Administrators metrics and compliance requirements.
- Work with associates and project managers for seamless transition of mitigation to structure jobs.
- Build and maintain quality relations with potential and existing clients and customers thru existing Associations and other networking means and sources.
- Obtain necessary permits, testing and clearances for jobs assigned from the appropriate governing body.
- Schedule and perform close-out meetings and final walk-thru with customers/clients. Collect any money due, get signatures on certificates of completion and ATP, finalize any paperwork for third party compliance, set the expectation for Customer Surveys, address final punch-list items, etc.
- Perform quality-control visits of job-sites, mitigation vehicles, and warehouse to ensure best practices are being adhered to.
- Perform inventory of equipment (minimum quarterly) and report calculations to COO/ Division Manager.
- Review and submit the mitigation team’s timesheets and expense reports weekly.
- Interview, hire, train and manage employees in compliance with Phoenix standards.
- Adhere to all established policies and procedures, paying special attention to safety regulations.
- Perform 24-hour on-call responsibilities in accordance with established schedule.
- Plan out mitigation on-call schedule with other management to ensure the mitigation on-call rotation is set and communicated for said responsibilities. Be available for consultation and direction for those employees who are on-call when the need arises.
- Perform other job-related duties as assigned.
- Be a Brand Ambassador for Phoenix.
Skills Required
- Excellent interpersonal and customer service skills
- Oral and Written Communication
- Technical Communication
- Attention to detail
- Time Management (multi-tasking, organized, prioritization skills and deadline driven)
- Teamwork and professionalism
- Ability to operate power tools in a safe and responsible manner
- Ability to lift and carry machinery and tools required to effectively perform jobs and do repairs
- Reading various job-related measurements (emphasis on math)
- Good driving record
Education/Qualifications
- High School Diploma or GED (Required)
- Bachelor’s Degree with emphasis in Construction or Business (Preferred)
- 5 years mitigation experience (Preferred)
- Previous experience working with insurance companies (Preferred)
Benefits
- Hybrid work environment: Office/Mobile and Cloud based
- Salary + defined commission model
- Health/dental/vision/life/accidental/short term disability/long term disability/critical illness
- Identity theft protection
- Paid time off: holiday/personal/vacation
- Company provided truck: business and personal use. Gas allowance to cover business use.
- Company provided laptop and cell phone
- 401k program
Physical Requirements
*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this position the employee is often required to see, talk and hear
- The employee is often required to stand, walk, bend and stoop, kneel, crawl, climb and drive or ride in a motor vehicle
- The employee is often required to and lift/carry objects weighing no less than fifty (50) pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
- The operation of power tools including, but not limited to, Sawzall’s, skills saws and drills.
- Must have the ability to travel
24 Hour Emergency Services
Hope Restored on your Worst Day.
Hire Local. Hire a Legend.
Residential & Commercial Services
Each Office location services a 75 mile radius to ensure a quality product in a timely manner.