Perform and assist in damage assessments by communicating details such as moisture mapping, temperature, and dehumidifier readings, as well as customer concerns and requests.
Investigate cause of loss, origin, category of water to determine next steps in the process.
Recovery, demo and cleaning for drywall, carpet, flooring, woodwork, trim and moldings, doors, removing windows, removing hardwood floors and kitchen cabinets.
Apply knowledge of Phoenix products and services to efficiently process customer information and respond to inquiries, concerns, and complaints in a professional and timely manner.
Constantly learning and adapting to change
Lead and train new employees.
Communicate with team and customers daily on projects and processes.
Manage inventory and fleet maintenance.
Perform 24-hour on-call responsibilities in accordance with established schedules.
Adhere to established policies and procedures paying special attention to safety regulations.
Complete timesheets and expense reports weekly.
Perform other job-related duties as assigned.
Be a Brand Ambassador at all times
